You should read our terms and conditions before making a purchase.
You will be asked to agree to these terms and conditions before placing order.

Minimum Order

We operate a minimum order level of £7.50 including postage and packing. 

Payment Options

We accept payment by credit card / debit card* over the net, or by cheque or postal order or International Money Order (in £ Sterling) through the post.

You also have the option to telephone or fax your payment details to us. See Contact Details page for our telephone and fax numbers.

Please note that we will not process your credit card payment / cash your cheque until we despatch your order, in case the stock is not available at the time of your order. We will notify you immediately regarding availability.

*We cannot accept American Express or Diners Club.

Security
We use SSL and PGP encryption for maximum security to protect the information that you provide to us. It is more likely that your credit card details will be taken and fraudulently used when handing it over in a restaurant or other high street shopping use!

Shipping and Handling

Our UK mainland (inc. Northern Ireland) postage and packing rates are based on the sum total value of the models you order. Pricing is divided into the following bands:

 

Standard Delivery (One to ten working days)
Up to £25 total order value = £3.00

£25 - £60 total order value = £4.00

Order value over £60 = Free Delivery

*- Note - some heavier items may carry a surcharge due to high weight. These items are highlighted as such in the relevant departments


Next Day Delivery (subject to availability and orders placed before 12 noon - UK mainland only)

£12.99 (Orders sent with Royal Mail Special Delivery where possible, otherwise by courier) Please ask when placing the order. 

 

International Orders

International deliveries (inc BFPO and Eire) will be charged at current rates applicable at time of despatch. Unfortunately, we cannot offer free postage for international orders over £60, but we offer a £5 reduction on the cost of postage for these orders. An estimate only is given on the site for surface or air mail postage. We will confirm the exact cost before despatch. If you require tracking numbers this will be quoted for on request. Our normal system is to despatch via standard airmail, rather than a courier which can be quoted for separately.

Models2U are not liable for import duties or excise levied on orders. It is up to the person placing the order to be familiar with such levies in their country.

Certain products may be too large to send by standard air / surface mail. In which case, the courier cost will be obtained and communicated to you for agreement or cancellation of the order as per your wishes.

Next day delivery overseas is usually prohibitively expensive / impossible, but courier despatch costs can be confirmed on request.

 

Pre-order Postage Cost

The value of Pre-order items will not be included in the total order value. Postage will be charged according to the above costs at time of despatch. We will charge item value and postage cost for pre-order items as and when they are despatched. If the value of pre-ordered items would take the order value into the free delivery bracket [£60], we can delay sending out the order until all of the items on the order are available. We will contact you if the order value would qualify in this case.

Delivery Schedule / Back Orders

Your order will be despatched on receipt of payment, providing the item is in stock.

If it is not in stock, we will immediately advise you of the estimated timescale. You then have the opportunity to cancel the order if you do not wish to wait. Where possible, we will expect to be able to send out special order items within 14 days of order, although we reserve the right to allow up to 28 days.

We have a large stock list and some products may have been sold before your order is placed. Replacement stock may no longer be available from manufacturers, particularly for items stated as 'De-listed'. If we cannot fulfil your order for this reason, we will not take payment, return / refund your payment immediately.
If you have selected next day delivery, and the order or some of the items within it are not available we will send the available items on Next Working Day Delivery and the remaining items will be sent by Standard Delivery unless requested otherwise at extra cost.

If paying through the post, your order will be reserved for a period of seven days while awaiting your payment.

Paint and Glue

Paint numbers, where available, are provided for guidance only and are the manufacturers suggestion.

Paint and glue are not supplied with the models unless otherwise specified.

Glue and knives can only be sold to customers aged over 18 years old. By agreeing to these terms and conditions, you confirm that you are aged over 18 years.

 

Airbrush Propellant Cannisters
Due to Postal Regulations, we are unable to send airbrush cannisters by Standard Delivery. Next Day Delivery must be used for these items. The minimum hazardous goods distribution cost is £9.99 meaning that your order will be delivered by our carrier. 
 


Customer Satisfaction

If you order the wrong model by mistake, please return it to us unopened and undamaged within 28 days of receipt and we will either refund the purchase price, or send the correct item, (any cost difference will be refunded or charged, as appropriate). 

If your order is found to be damaged during transit, please return it to us and we will either refund the purchase price, or send a replacement item at your request.
 

Your cancellation rights enable you to cancel the order up to seven days after delivery, providing you notify us immediately and the model(s) is / are returned to us unopened and in good condition within fourteen days.

This does not affect your statutory rights as a consumer.

 

Please advise us as soon as possible if you have any complaint about our service. Any complaints notified to us will be dealt with immediately and will endeavour to reach a resolution within five working days. We will keep you informed regarding the progress of your complaint.

 

Copyright

The contents of this website are copyright and may not be copied in any form. Manufacturers trade marks and logos etc are recognised. 

 

Models2U is a registered trade mark.

 

Pictures, drawings, paints and dimensions

Pictures, drawings, paints and dimensions are provided only for guidance and Models2U cannot be held responsible for accuracy.

 

External links
Any external links included on this website lie outside the operator's responsibilities. The content of external webpages is monitored for statutory violations before being included on the Models2U website. However, Models2U has no influence over the content of these webpages and takes no responsibility for them. Models2U carries out regular inspections of its links. If a statutory violation is brought to our attention, that link is deleted immediately. In the case of illegal, corrupt or incomplete material, as well as damages that may arise as a result of use or disuse of links, only the provider is liable.

Contract / Sale
Any contract / sale entered into by Models2U will be governed by English law.